Viobet is committed to protecting the personal information of every player on our platform. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have as a Malaysian player interacting with viobet.cam.
This Privacy Policy ("Policy") is issued by the operator of the Viobet platform ("Viobet", "we", "us", "our") and applies to all personal data collected in connection with your use of the website accessible at viobet.cam and all associated services, including account registration, deposit and withdrawal processing, gameplay, customer support interactions, and promotional participation.
Viobet respects your privacy and is committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection principles. We collect only the data we need, use it only for the purposes described in this Policy, and retain it only for as long as necessary or required by law.
By registering an account with Viobet or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the Platform.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
Viobet, the operator of viobet.cam, acts as the Data Controller in respect of all Personal Data collected through the Platform. As Data Controller, Viobet determines the purposes for which your Personal Data is collected and the means by which it is processed.
For all privacy-related enquiries, data subject access requests, or complaints, you may contact our Data Protection team using the contact details set out in Section 14 of this Policy.
Viobet collects Personal Data from you in the following categories, depending on how you interact with the Platform:
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, national identity number (MyKad / passport number), gender | Provided by you at registration or KYC |
| Contact Data | Email address, mobile phone number, residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru) | Provided by you at registration |
| Financial Data | Deposit/withdrawal history, payment method details (e.g., Touch 'n Go eWallet ID, FPX bank, Maybank / CIMB account reference), transaction amounts in MYR | Generated via Platform use; provided by payment processors |
| Gaming & Betting Data | Wager history, game sessions, sports markets accessed, win/loss records, bonus claims, account balance history | Generated via Platform use |
| Technical Data | IP address, device type and OS, browser type and version, session timestamps, cookie identifiers | Automatically collected via cookies and server logs |
| Support & Communications Data | Live chat transcripts, email correspondence, WhatsApp message content (where applicable), support ticket records | Generated via your communications with our support team |
| Verification Data | Copies of identity documents, selfie photographs, proof of address documents submitted during KYC | Provided by you during KYC process |
Viobet processes your Personal Data for the following purposes:
To create and maintain your Viobet account, authenticate your identity upon login, process deposits and withdrawals via your chosen payment method (including DuitNow, Boost, FPX, Maybank2u, CIMB Clicks, Public Bank and others), deliver gaming services, and communicate with you regarding your account status.
To verify your identity and age (minimum 21 years) in accordance with our regulatory obligations and internal compliance policies. KYC verification is mandatory before withdrawal processing and may be requested at any time during your account lifecycle.
To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, multiple account creation, and other prohibited conduct. Transaction monitoring and behavioural analytics are used to identify suspicious patterns and protect all players on the Platform.
To monitor gaming behaviour and identify potential signs of problem gambling; to enforce deposit limits, self-exclusion requests, and cool-off periods; and to comply with our responsible gambling obligations, including the 21+ age restriction policy.
To meet applicable legal, regulatory, and licensing obligations, including record-keeping requirements, reporting to relevant authorities where required by law, and responding to lawful requests from competent authorities.
To analyse aggregate usage data to improve Platform performance, game library curation, user experience design, and the overall quality of Viobet's services. Analytics data is used in aggregated, pseudonymised form where possible.
To respond to your enquiries, complaints, and support requests through live chat, email, and other supported channels in English, Bahasa Melayu, and Mandarin Chinese. Support records are retained to ensure continuity and quality of service.
Viobet processes your Personal Data on the following legal bases:
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Viobet does not sell your Personal Data to third parties for marketing or commercial purposes. We share your data only in the following limited circumstances:
We share relevant financial and identity data with our payment processing partners — including operators of DuitNow, FPX, Touch 'n Go eWallet, Boost, and banking platforms — solely to process your deposits and withdrawals. Each payment processor operates under their own privacy framework and applicable financial regulations.
We engage third-party KYC verification providers to assist in verifying the identity and age of Players. These providers process the minimum personal data necessary for identity confirmation and are bound by strict data processing agreements.
When you participate in games provided by our third-party studio partners, certain technical and gameplay data may be shared with those studios to facilitate game delivery and ensure fair-play monitoring. No personally identifiable information beyond what is necessary for game session management is shared.
We may disclose your Personal Data to competent governmental, regulatory, or law enforcement authorities where required by law, pursuant to a lawful order, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
Viobet retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that renders it permanently non-identifiable.
Viobet implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Viobet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device by your browser when you visit viobet.cam. The types of cookies we use include:
These cookies are essential for the Platform to function correctly. They enable core features such as account login sessions, security controls, and navigation. These cookies cannot be disabled without significantly impairing Platform functionality.
We use analytics cookies to collect aggregated, anonymised data about how visitors use the Platform — including pages visited, session duration, device type, and geographic region (country/state level only). This data is used solely to improve Platform performance and user experience.
These cookies remember your Platform preferences, such as language settings, display preferences, and previously used deposit methods, to provide a more personalised and convenient experience on return visits.
You may configure your browser to refuse some or all cookies, or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of parts of the Platform. Viobet does not use advertising or third-party marketing cookies.
Subject to applicable data protection law and any overriding legal obligations, you have the following rights in relation to your Personal Data held by Viobet:
Request a copy of the Personal Data we hold about you, including information on how it is processed.
Request correction of any inaccurate or incomplete Personal Data held about you.
Request deletion of your Personal Data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Request that we restrict processing of your data in certain circumstances, such as while a complaint is under investigation.
Receive a copy of data you have provided to us in a structured, machine-readable format where technically feasible.
Object to processing carried out on the basis of our legitimate interests, including profiling for fraud prevention purposes.
Where processing is based on your consent, withdraw that consent at any time without affecting prior lawful processing.
Lodge a complaint with a competent supervisory authority if you believe your data has been processed unlawfully.
To exercise any of the above rights, please contact our Data Protection team using the contact details in Section 14. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing a data subject request.
The Viobet Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect Personal Data from any individual below the age of 21. Age verification is a mandatory part of our KYC process, and all Players are required to confirm their age at registration and provide supporting identity documentation prior to withdrawal processing.
If Viobet becomes aware that Personal Data has been collected from an individual below the age of 21, that account will be immediately suspended and any collected data will be securely deleted. Any funds held in such an account will be handled in accordance with applicable regulatory requirements.
Viobet reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material amendments, we will update the "Last Updated" date at the top of this page.
For significant changes that materially affect how we process your Personal Data, we will endeavour to notify registered Players by email to the address on record, or via a prominent notice on the Platform, prior to the changes taking effect.
We encourage you to review this Policy periodically. Your continued use of the Platform following the publication of any amendment constitutes acceptance of the updated Policy. If you do not accept a material amendment, you may request account closure in accordance with the process described in our Terms & Conditions.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by Viobet, please contact our Data Protection team through the following channels:
Email: [email protected] (displayed as plain text — not a clickable link)
Subject line: "Privacy Policy Enquiry" or "Data Subject Request"
Live Chat: Available 24/7 via the Platform — please state that your query relates to a privacy or data protection matter
Response time: We aim to respond to all data protection enquiries within five (5) business days; formal data subject access requests within thirty (30) days
All privacy-related communications are handled in strict confidence. Identity verification may be required before we can process a data subject access request or other formal privacy request. Viobet does not charge a fee for processing data subject requests unless the request is manifestly unfounded or excessive.
Six concrete commitments we make to every player on the Viobet Platform — because your trust depends on more than just legal text.
All data transmitted between your device and Viobet's servers is protected by 256-bit SSL/TLS encryption — the same standard used by major banks and financial institutions. Your login credentials, transaction data, and personal details are never transmitted in plain text.
Viobet does not sell, rent, or trade your personal information to any third party for marketing, advertising, or commercial purposes. Your data is used only for the operational and compliance purposes described in this Privacy Policy — nothing more.
We take data subject rights seriously. Access requests, correction requests, deletion requests, and consent withdrawals are processed promptly. We verify your identity before acting on requests to ensure your data is never disclosed or altered by unauthorised parties.
We collect only what we genuinely need. If a piece of data is not required for account management, KYC verification, payment processing, fraud prevention, or regulatory compliance, we do not collect it. Data minimisation is a design principle at Viobet, not just a policy statement.
Identity documents, selfie photographs, and address proof submitted during KYC verification are stored using at-rest encryption and accessed only by authorised compliance personnel. Documents are retained only for the mandatory legal retention period and then securely deleted.
When we make material changes to this Privacy Policy, we notify registered players by email in advance — we don't silently update the text and hope nobody notices. Your informed consent matters to us, and we respect your right to make decisions based on accurate, current information.
Our support team is available 24/7 in English, Bahasa Melayu, and Mandarin to handle any privacy enquiry. You can also review our full Terms & Conditions or visit the FAQ for quick answers.
🔞 Viobet is strictly for players aged 21 and above. Gambling involves financial risk. Please play responsibly.